At Perfume Bazaar, we want your payment experience to be as smooth, secure, and transparent as possible. This page explains everything you need to know about how we accept payments, how your money is handled, and what to do if something goes wrong.

By placing an order on our website, you agree to the payment terms outlined below.

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💳 Payment Options We Accept

We offer two convenient payment methods to suit every customer:

• Prepaid Payment — Pay securely online at checkout using our trusted payment gateways
• Cash on Delivery (COD) — Pay in cash when your order arrives at your doorstep

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🔒 Prepaid Payment — Pay Online

We process all prepaid payments through two of India's most trusted and secure payment gateways — Razorpay and Cashfree Payments. Both are RBI-compliant, PCI-DSS certified, and used by thousands of businesses across India.

What You Can Pay With

Through Razorpay and Cashfree, we accept a wide range of payment methods:

• UPI — Google Pay, PhonePe, Paytm, BHIM, and all UPI apps
• Debit Cards — Visa, Mastercard, RuPay, and Maestro
• Credit Cards — Visa, Mastercard, and American Express
• Net Banking — All major Indian banks supported
• Wallets — Paytm, Amazon Pay, Mobikwik, and more
• EMI — No-cost and low-cost EMI options on select cards
• Buy Now Pay Later (BNPL) — Available through select providers

Why Prepaid Is Recommended

• Your order is confirmed and dispatched faster — no confirmation call needed
• Refunds are processed directly to your original payment method
• Completely secure — your card and bank details are never stored on our servers
• Instant order confirmation via WhatsApp and email

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🔐 Payment Security

Your financial security is our highest priority. Here's how we keep your payments safe:

• 256-bit SSL Encryption — All payment data is encrypted end-to-end
• PCI-DSS Compliant — Both Razorpay and Cashfree meet the highest international standards for payment security
• RBI Compliant — All transactions follow Reserve Bank of India guidelines
• 3D Secure Authentication — Additional OTP verification for card payments
• No Card Data Stored — We never store your credit or debit card information on our servers
• Fraud Detection — Our payment gateways use advanced fraud detection systems to protect every transaction

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💵 Cash on Delivery (COD)

We offer Cash on Delivery for most locations across India. It's simple, safe, and requires no online payment.

How COD Works — Step by Step

1. Place your order — select Cash on Delivery at checkout and complete your order
2. We confirm your order — our team will call or WhatsApp you at +91 82172 31078 to verify your order and delivery details
3. Keep your phone reachable — if we're unable to reach you within 24 hours, your order may be held or cancelled
4. Order is dispatched — once confirmed, we'll pack and dispatch your order on the next available business day
5. Tracking sent — you'll receive a tracking number via WhatsApp or email once your order is on its way
6. Pay at delivery — hand the exact cash amount to the delivery person when your order arrives

Important COD Guidelines

• Please keep the exact amount ready at the time of delivery — our delivery partners may not carry change
• COD orders require phone or WhatsApp confirmation before dispatch — unconfirmed orders will not be shipped
• COD may not be available for all pin codes — contact us on WhatsApp to check availability for your area
• Repeated cancellations or refusals of COD orders may result in COD being unavailable for future orders from your account
• For COD refunds (in case of returns or issues), we will collect your bank account details and transfer the amount via NEFT/IMPS within 10 business days

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🧾 Order Confirmation

After successfully placing your order, here's what to expect:

• Prepaid orders — you will receive an instant order confirmation via WhatsApp and/or email as soon as payment is completed
• COD orders — confirmation will be sent after our team verifies your order via call or WhatsApp
• If you do not receive a confirmation within 2 hours of placing a prepaid order, please contact us immediately
• Always check your spam or junk folder if you don't see the confirmation email in your inbox

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❌ Payment Failures

Sometimes online payments can fail due to network issues, bank declines, or session timeouts. Here's what to do:

1. Check your bank account or UPI app — verify whether the amount has been debited
2. If debited but no order confirmation received — contact us immediately with your payment screenshot or UTR number
3. If not debited — simply try placing the order again or try a different payment method
4. We will investigate — if a payment was debited but the order wasn't confirmed, we will resolve it within 24–48 hours
5. Refund if applicable — if the payment went through but we cannot fulfil the order, a full refund will be issued within 5–7 business days

For any payment failure issues, contact us immediately at assist@perfumebazaar.co.in or WhatsApp us at +91 82172 31078 with your payment reference number.

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💰 Pricing & Currency

• All prices on our website are listed in Indian Rupees (INR ₹)
• Prices are inclusive of all applicable taxes unless stated otherwise
• We offer free shipping on all orders — no additional delivery charges at checkout
• Prices are subject to change without prior notice — the price at the time of placing your order is the price you pay
• In case of a pricing error on our website, we reserve the right to cancel the order and issue a full refund

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🔄 Refunds

We process refunds fairly and promptly. Here's how refunds work based on your payment method:

Prepaid Orders

• UPI / Net Banking / Wallets — refund within 5–7 business days to your original payment source
• Credit / Debit Card — refund within 7–10 business days (may take additional time depending on your bank)
• Refunds are always returned to the original payment method — we do not issue refunds to a different account

Cash on Delivery Orders

• Our team will contact you to collect your bank account details (account name must match your order name)
• Refund will be transferred via NEFT / IMPS within 10 business days of return receipt
• We will send you a confirmation once the transfer is initiated

Refund Timeline Summary

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us immediately — we'll investigate and resolve it right away.

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🚫 Cancellations

• Before dispatch — contact us immediately and we'll cancel your order and issue a full refund with no questions asked
• After dispatch — we are unable to cancel orders once they have been handed to the courier. You may initiate a return once the order is delivered
• To cancel an order, WhatsApp us at +91 82172 31078 or email assist@perfumebazaar.co.in with your Order Number

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⚠️ Fraudulent Transactions

• Any attempt to use stolen, cloned, or unauthorized payment methods will be reported to the relevant authorities
• We reserve the right to cancel any order suspected of fraudulent activity without prior notice
• If you notice any unauthorized transaction related to Perfume Bazaar, contact us immediately so we can investigate
• We will never ask for your OTP, CVV, or full card number via call, WhatsApp, or email — please do not share these with anyone

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⚡ Quick Reference — Payment Summary

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📞 Contact Us — Payment Support

Having trouble with a payment, refund, or transaction? Our team is here to help. We typically respond within 4–6 hours during business hours — Monday to Saturday, 10:30 AM – 6:30 PM IST.

📞 Call Us:
+91 82172 31078

💬 WhatsApp (Fastest Response):
+91 82172 31078 — Chat on WhatsApp

✉️ Email:
assist@perfumebazaar.co.in

📍 Address:
Perfume Bazaar
3rd Floor, No 1624, 50 Feet Main Rd, 1st Stage,
Kumaraswamy Layout, Bengaluru, Karnataka 560078

🕐 Business Hours:
Monday to Saturday — 10:30 AM to 6:30 PM IST
Sunday Holiday

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This Payment Terms & Conditions page was last updated on 05/05/2026. Perfume Bazaar reserves the right to update these terms at any time. Continued use of our website after any changes constitutes your acceptance of the updated terms.